Process Serving Technology and Compliance

CLLA's Oliver Yandle speaks with Joel Rosenthal, Director JJL Process Corp, about the latest technological developments in process serving and the significantly increased rates of service AND compliance that are a result.

Category:

Nonprofits & Activism

Tags:

• Commercial
• Law
• League
• Process
• Service
• Joel
• Rosenthal
• JJL
• Oliver
• Yandle
• collections
• credit
• bankruptcy
• debt

[ptrewq80]

Joel Rosethal you are completely insulting to the honest harding process server! One crooked process server in New York does not make a crooked process serving industry. How Absurd you are! If you want to make a buck on electronic survalence equipement please use it on criminals not honest people. Go somewhere else with your rant and leave us alone.

[MaryMargaretOBrien]

How does a gps stamp prove anything? A creative and dishonest process server could hand his gps to a teenager along with a route map, and pay them $10 an hour to drive the route and ping the location. Micromanaging any industry only ties the hands of the honest workers. The dishonest ones will will always find a way to continue to be dishonest.

[ahoornbeek]

Rosenthal talks about the "electronic leash" and smart phone technology and taking pictures so they are gps stamped...proves you were there but doesn't prove you served the person.

[dsn4508]

Mr. Rosenthal's portrayal of the process serving industry is an unfair attack on professionals who take their role seriously. His assertions about wide-spread non-compliance are baloney. Millions of papers are served every year in America with only a small percentage served unlawfully. The real issue here is the integrity of the person serving your papers. Hopefully, the next time Mr. Rosenthal speaks on the issue he will choose his words more carefully.

[kcpsinc]

After having partnered with JJL process for over a year, the process service monitoring system is a good system, and even tried to institute their Trueserve technology into my business. However, I have found that the majority of my clients will not pay for the extra expenses involved with electronic monitoring and the significant "office" time involved in tracking the process service data. Process service is still regarded as the necessary evil in the collection process, and cheaper is better.

[EBunny43]

There is a major problem in the collection industry, mostly caused by the collection attorney/companies themselves, when they give a financial incentative to lie about service or they tell you to serve it anyways after you have confirmed it as a bad address for service this is what they get. My company has always charged the client and paid our servers the same no mater what the outcome, good, bad or ugly. If I have a sever lie about attempting service they would turn it back in as unserved.

[TheOregonPI]

Jeff I couldn't agree more. It is not just the non technical companies in trouble. Law suit filing speaks for itself. I am sad he takes this attitude where he should be promoting not trashing those that are in the field and do the job right. Management can have every tool available but unless you "know" your servers you will have issues. Having been in the collection industry since the 60's in 5 states this is insulting.

[jeffkarotkin]

While Mr. Rosenthal raises a few valid points, his use of derogatory references to the process serving industry are unnecessary and frankly insulting.