Angel SupportByFone with CTI Contact Center Salesforce Integration

SupportByFone with CTI by Angel brings the power of Salesforce.com's Service and Support offering to the telephone. With SupportByFone, you can provide seamless CTI 'screen-pop' functionality to your agents. Additionally, callers are no longer forced to wait on hold to report or check on a case. Callers are connected to SupportByFone where they can check the status of a case, open a new case, update a case description or transfer to a live agent. Learn more about Angel's SupportByFone with CTI for Salesforce.com integration here http://www.angel.com/products/modules/salesforce/support-cti.php

Category:

Education

Tags:

• Angel
• IVR
• CRM
• CTI
• Contact Center
• Support Center
• Salesforce
• Salesforce.com