Waterloo Call Center Simulation
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Uploaded by ActonMBA on Jan 17, 2011
http://www.actonmba.org/ - Visit our website for more information!
It's loud. Music is playing overhead on the speakers. The ringing of phones is so loud, your head wants to burst. Your hands can't type fast enough. Don't make mistakes (that's a penalty). Calls keep coming in. Who is taking them? You just dropped another call.
Welcome to the Waterloo Call Center Simulation at the Acton School of Business. In this hands-on simulation, students are charged with the task of designing and planning a new call center for Acton National Airways. The call center is responsible for flight reservations, flight status and car reservations. Most plans look good on paper, but the challenge really comes when you put it into practice. Whose plan has what it takes to win?
To learn more about the Acton School of Business, visit: http://www.actonmba.org/
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