Our founder, Herb Kelleher, is famous for saying that "the Business of Business is People." He recognized that - more than advertising, more than low fares - it would be our Employees that would be the key to our success, because they would be key to building positive relationships with our Customers. At Southwest Airlines, we truly value the relationships we build with our Customers and see every encounter as an opportunity to connect.
I know that this is meant to be a PR tool...but god, I love Southwest.
undyinghumor 2 years ago 5
Southwest emphasizes TEAM. You might be a pilot, but until that baggage guy gets his job done, you can't do yours.
I have NEVER ben treateded badly by a Southwest employee
Xroadcop 2 years ago 5