Dramatic Improvement in Patient Satisfaction: A Case Study from Memorial Hermann.m4v

Patient satisfaction has quickly become a key factor in assessing the quality of a healthcare organization. High patient satisfaction levels attract the best doctors and administrators and help to build overall excellence around all parts of the organization.

In this free webinar, you will learn how Houston-based Memorial Hermann Hospital became a beacon of patient satisfaction excellence by building and implementing a culture-shifting program focused on outstanding patient experience.

Presented by Rhonda Dishongh, director of CRM, Memorial Hermann Hospital, and Qaalfa Dibeehi, chief operating and consulting officer, Beyond Philosophy, attendees will hear how the hospital achieved the monumental task of building an organizational culture and mindset that continually deliver outstanding, award-winning patient satisfaction results.

Category:

Education

Tags:

• crm
• cem
• cx
• custexp
• customer experience