MetLife Home Loan is the host contact center site for the recent CCNG networking event sponsored by Interactive Intelligence and Spanlink. Attendees heard from industry experts on various Best Practice topics and engaged in networking discussion groups with peers to exchange ideas and experiences around various Best Practice topics . The on-demand webcast from MetLife can be found at -
http://tinyurl.com/2998chf
Presenters included Jan Burger, VP Loan Administration at MetLife Home Loan, Richard Longview, senior consultant at Telecom611.
More contact center best practice content located on CCNG's webcast channel - Contact Center and Customer Care - http://tinyurl.com/y2omdqn
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