Part 8 - Delivering Managed Services

Autotask Academy and MSP University have teamed up to create an 8-part webinar series to help you build and improve your Managed Services practice and your success!

Each month, Autotask's Rich Akullian and MSPU's Erick Simpson will cover a topic central to developing your Managed Services practice and adding recurring revenue to your bottom line.

Part 8 - Delivering Managed Services

This training session will focus on methods to provide the best service delivery experience for your clients, end-users, and your technical staff. Effective, efficient service delivery processes and procedures will increase client satisfaction and build continued loyalty among your clients.

In this webinar, you'll learn:

An overview of incident management

Communications and customer service tips to identify needs while keeping clients at ease and cooperative

How to set the proper expectations and what not to say

What to do when things go wrong, and when to escalate to the Service Manager

Category:

Science & Technology

Tags:

• delivering managed services
• managed services delivery
• Autotask
• MSP University
• MSPU
• MSPUniversity
• richard m. akullian
• richard akullian
• rich akullian
• erick simpson
• it services
• it services management
• business management software
• managed services software