Social Clienteling -- Transform Your Retail Business By Knowing Your Customers Better

Social Clienteling, from salesforce.com and Fujitsu, allows you to surprise and delight your customers across channels by using their social media, online shopping and in-store behavior to gain a complete view of their preferences. This information also allows you to address unmet needs and put key information in the hands of your associates. You can bank on increased sales from improved customer loyalty, positive word of mouth, more relevant recommendations, and higher employee satisfaction. It's time to know your customers better and put social and mobile technology to work for you. For more information, contact solutions_SFDC@us.fujitsu.com or visit http://solutions.us.fujitsu.com/www/content/alliances/global/salesforce.php.

Category:

Science & Technology

Tags:

• social clienteling
• cloud computing
• salesforce.com
• Fujitsu
• retail
• customer loyalty
• customer service
• social media
• brand loyalty
• brand preferences
• social profile
• social shopper
• Facebook
• social channels
• increase sales
• customer preferences
• employee satisfaction
• Net Promoter
• WOM
• SocialCRM
• clienteling
• store operations
• store productivity
• in-store CRM
• retail CRM
• CRM