dealing with difficult customers

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Uploaded by on Aug 25, 2010

http://www.contactignition.com Ronald C Hughes of Contact Ignition says Customer service can be difficult, but hardest of all for many people is dealing with difficult customers. Those people that are already upset before they reach you and now you have to deal with their anger. In this video I offer you some small tips on what can be done to avoid the difficulties and what to do if you aren't getting what you need.

Ronald is a senior skills trainer in Dublin Ireland with Contact Ignition and Tops providing cognitive re-engineering for troubled customer service representatives, sales, business and organizational executives.

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