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Social Media Customer Care Demonstration at VoiceCon

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Uploaded by on Mar 22, 2010

This is a video of Tod Famous and Tina Shakour showing a social media customer care demonstration at VoiceCon. In this scenario, there is a customer who experiences a problem with a recent Plasma TV purchase, and the retailer responds proactively to help him solve his problem. The demonstration also shows integration with Intercompany Media Engine to connect the retailer with a business partners over video.

For more information about Cisco Collaboration Solutions, visit the Collaboration Community at www.cisco.com/go/joinconversation

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