Pepz if your the agent talking to this irate lady what will you do??? I guess she really need some help. Hmmmm another help somewhere in mandaluyong :) #just saying follow me on twitter @raphmanuel
I'd drop the effing call as soon as the first profanity leaves her hellish mouth.. Or I'd just put in in mute, take off my headset and wait until she hangs up. She hates the Filipinos that's why she tries her best to act just like an irate foreigner. In truth, MAS KINAKAHIYA SYA NG MGA PINOY. Kung sino man ang magulang o kamag anak nyan, kawawa naman... Kakahiya.
I work in a call center. Some of them have different rules, he may not be allowed to terminate the call. He could lose his job. In my call center, we can NEVER disconnect on a customer. However I can tell them I'll get a supervisor on the line for them and put them on hold.
all I heard was the caller yelling and swearing..maybe she needs to calm down..and why blame the Philippines?If you don't like Filipino's or whatsoever why go there in the first place.. and why won't the caller let the agent talk? Disappointing... I would just hung up even if i get fired.. It's not all about you lady!!!shame on you...
in a way the agent made a big mistake by saying the word "CANNOT" he should have used positive phraseology and should have given the caller an option.. dont take it against our callers if theyll act like that.. instead be firm and compose your self..
mali din ang agent dapat at the beginning of the call di nya dapat sinagot' sagot din ng ganun yung client. Another thing he should have warn the customer to stop saying profanity worlds or else he'll disconnect the call. If the customer didn't listen and continue to swear!. then the agent can disconnect the call and there should be no case for the agent in doing that. Minsan ginagawa ko in english ko din and binibilisan ko salita ko nang sya naman umintindi kung ano ang pinag sasabi ko!
in a call center setting, you can warn the caller two or three times if he/she is uncooperative, harassing the representative or saying profanity. you can disconnect the call if he/she continues to do so. this is FAKE!
I'd drop the effing call as soon as the first profanity leaves her hellish mouth.. Or I'd just put in in mute, take off my headset and wait until she hangs up. She hates the Filipinos that's why she tries her best to act just like an irate foreigner. In truth, MAS KINAKAHIYA SYA NG MGA PINOY. Kung sino man ang magulang o kamag anak nyan, kawawa naman... Kakahiya.
punktittude 5 hours ago
im a kind and gentle soul but....i would not hesitate to take a samurai sword and chop this lady's head off
jemrockwell20 2 days ago
I work in a call center. Some of them have different rules, he may not be allowed to terminate the call. He could lose his job. In my call center, we can NEVER disconnect on a customer. However I can tell them I'll get a supervisor on the line for them and put them on hold.
HummerH2K2 1 week ago
all I heard was the caller yelling and swearing..maybe she needs to calm down..and why blame the Philippines?If you don't like Filipino's or whatsoever why go there in the first place.. and why won't the caller let the agent talk? Disappointing... I would just hung up even if i get fired.. It's not all about you lady!!!shame on you...
sharao3 1 week ago
yung customer wala akong masabi kundi hindi cya napalaki ng maayos ng magulang nya hay nako
MrCey25 1 week ago
in a way the agent made a big mistake by saying the word "CANNOT" he should have used positive phraseology and should have given the caller an option.. dont take it against our callers if theyll act like that.. instead be firm and compose your self..
frankykikay1 1 week ago
Sumakit ulo ko dito.
able052899 1 week ago
mali din ang agent dapat at the beginning of the call di nya dapat sinagot' sagot din ng ganun yung client. Another thing he should have warn the customer to stop saying profanity worlds or else he'll disconnect the call. If the customer didn't listen and continue to swear!. then the agent can disconnect the call and there should be no case for the agent in doing that. Minsan ginagawa ko in english ko din and binibilisan ko salita ko nang sya naman umintindi kung ano ang pinag sasabi ko!
prodigykid88 2 weeks ago
in a call center setting, you can warn the caller two or three times if he/she is uncooperative, harassing the representative or saying profanity. you can disconnect the call if he/she continues to do so. this is FAKE!
alexortigas 2 weeks ago
HAHAHAHAHAHAHAHHAHAHAHAHAHAHAHAHAha
Arf94ARF 3 weeks ago