Every organization that exists is built around processes. Companies that improve processes become more productive, save money and retain customers. One of the most important tools in improving processes with-in the typical company is Enterprise software. As a result the selection and implementation of major enterprise software should never be made in haste. Failure in a major enterprise software implementation can result in low user adoption, lower than expected return on investment, potentially unhappy customers and risk placing themselves at a competitive disadvantage. Scott and Paul discuss the first step of nine about implementing enterprise software
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