What is the Social Enterprise? by Shaun Smith

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Uploaded by on Nov 21, 2011

Social enterprises leverage social, mobile and open cloud technologies to put customers at the heart of their business. Based on salesforce.com's real-time, multitenant architecture, the company's platform and application services include:

Salesforce Chatter, a private social network for your business.

Salesforce Sales Cloud, for sales force automation and contact management.

Salesforce Service Cloud, for customer service and support solutions.

Salesforce Radian6, for social media monitoring and engagement.

Salesforce Data.com, the most complete source of accurate business data.

AppExchange, the leading marketplace for enterprise cloud computing applications.

Force.com, for custom application development.

Heroku, for building social and mobile apps in Ruby.

Database.com, the world's first enterprise cloud database.

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