Oracle's Next Generation Customer CRM- Part 1

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Uploaded by on Nov 16, 2009

How CRM can help meet the expectations of the "Next Generation Customer" and meet key business goals (such as revenues, service costs, marketing effectiveness, loyalty and customer advocacy). This is a demonstration that shows the convergence of CRM with disruptive technologies such as mobility, predictive analytics and social networking.

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  • can't you create a fresh and innovative video to portray this "next generation customer." This is so boring, how can you expect someone to just sit here and watch this? Come on Oracle!

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