JWA Video: Use the Phone the Right Way

Master today's key skills and strategies for effective telephone use.

Good common sense telephone techniques and old-fashion courtesy--especially in today's digital age--often define crucial business moments. Poor telephone skills can cause customer dissatisfaction or loss of customers, damage the organizational image, and threaten overall caller goodwill. In this training program, your employees will learn how to apply 14 key call-handling skills that will boost not only your organization's credibility and bottom line, but also their own professionalism and value.

Visit us at www.jwavideo.com

Category:

Howto & Style

Tags:

• training
• listening
• telephone
• communication
• outgoing
• incoming
• outbound
• inbound
• call
• center
• dialer