The World Bank - Business Unusual: BPO in Ghana

Business Process Outsourcing is an emerging industry in Africa. This film looks at the various issues and opportunities facing the BPO sector in Ghana through the lenses of three BPO operators.

The World Bank's eGhana project is supporting the Government of Ghana in its development of the ICT sector which seeks to generate growth and employment by leveraging ICT and public-private partnerships to develop the Information Technologies Enabled Services (ITES) industry.

The eGhan project is expected to result in increase in ICT-based jobs from 2,000 currently to potentially 40,000 over five years with equal opportunities for women, and increase export-led revenues generated by ICT/ITES industry by about US$750 million.

http://www.worldbank.org/connectingafrica

Category:

Travel & Events

Tags:

• ICT
• africa
• worldbank
• world
• bank
• BPO
• ghana
• industry
• jobs

[luke666808g]

man fuck the world bank, they're the same global bankers who have been raping africa for the last 500 years or so, trust me, if you guys are doing well, it's in spite of the world bank, not because of it.

[urbantech]

I dont think that will bandwidth will stop BPO for some processes which dont require a constatnt network uplink. When I first started my Indian BPO operation, we had only dial up connections. This didnt stop us, and with the low cost of labor, we were able to compete until broadband arrive in 99' to the town we were operating from.

Go Ghana, Go Africa! We are all supporting you at Urban Technology Ventures!!!

[MrBodiddly86]

What is a BPO?

[BigWhistleBlower]

I suggest reading "Confessions of an Economic Hit Man"

[jayjbee]

@AfricanSolace

What to expect from a vampire tomorrow is what he did yesterday.

JayJBee

"Sleep tight, but please trade places with me first: You come to europe, I'll go to Ghana (I can be ready in a week if I skip bureaucracy)"

[jayjbee]

@bluecafe22

Correction: Some things need to stop/get out of the way!

(lets lend our ears to non WB advice to start with)

Of course the prices are high. weren't we all forced to borrow money against 30+% interest for decades?!!!

[GGLebo23]

@bluecafe22 How is moving their money to the US going to help their economy, home, neighborhood, or race. It's best they do this for Ghana.

[hellokhris]

Good luck!  BPO is competitive.

[cocoaton]

Ghanians don't understand the power of that international all seeing eye. If a person sends over 1000 dollars to another country. from U.S and many other countries. the government keeps record of it. ghanians must uuderstand the technogy that has been put in place to watch international business. study the recourse of you order. first research the company. Then use a reliable money connection. And know where to go to protect your purchase. ghana is afraid to move. but get the knowledge how to

[cocoaton]

China regulated their manufacturers. Theft was not tolerated. many ghanians feel like if they make shoes. they should be able to take boxes of them and make a side business off of the manufacturers property. this is the repretation that no one talks about. Ghanians must be made to see the big picture. They must understand the power of big integrity, big business. they must learn to think of future not just the now. this is why many companies leave.they need honest workers.or they make no profit.

[cocoaton]

ghanians must get the trust of nations. nations that want to manufacture goods in ghana. Many companies are saying that the reason why they will not manufacture in ghana is because of the lever of theft. there are no regulations put in place to protect the property of manufacturers. The ghanian government has not created regulations for such. its needed. many jobs can be created and ghanians can do their own manufacturing. many think if they make something they have the right to take it home

[cocoaton]

Its globalization now.Ghana has no choice. However. Ghanians must use technology of communication to struction economic support in ghana. everything can be gotten. Its at your fingertips. But ghanians won't understand that all is visible. You are no longer trading apples for oranges. business systems are already in place. Ghana has to learn to use them. why take 2 or 3 months to buy a car when they can order one and get it in 2 weeks. all eyes are on money transfers. Its safe. they see all.