Internet helpdesk

Most overpriced piece of crap. hmm. Is that really what the sales department wants you to say?

On the other hand, sometimes reviewing another agent's notes is sometimes scarier than anything the customer has to say. ranging from the wacky:
"d/c cx to reduce avg call time"
or the more common:
"no sync
i dont know what to do
refer to vendor
cold xfer to dell"
and other such poor excuses for detailed troubleshooting notes.

I don't know you, and i know this is a HUGE assumsion but i don't think they really thought that was for coffee. If they were that ingorant, not stupid, they prob wouldn't have purchased a computer. I LOST THE GAME! dang

sad thing is, my mom's friend used to work at an internet helpdesk. she came over one day telling us about this guy complaining that his "automatic coffee cup holder" (disk drive) was broken. yes, people apparently ARE that stupid.

I laughed so hard, I scared my mom... :D

This vid totally describes what it feels like to be a tech support guy. I know, because I've been working at an internet helpdesk for 3 years now.
Users are just plainly stupid. They can't read they don't know what an icon or menu is, they don't know what programs they use, they even don't know what's the difference between the internet and their web browser.
And "the child knows it better" is typical too. :)

Btw, i use mute instead of hold.... :D

I work in Change Management and we get the same problem with people not knowing how to use one simple program to log their change and incident tickets. They would rather make a call and get me to walk them through something than actually try to figure it out first before calling. People are idiots.

I'd like to apologize to all the tech people whom I have annoyed the shit out of.

On the other hand, it's great if you can understand what the tech support person says, some calls go to India and other places.

It's all so true.

lol