CSU: ITIL v3 Service Design Value

This video introduces the value and benefits of service design.
Service Design is one of the five ITIL core publications that together make up the ITIL v3 framework. Although not a standard ITIL v3 is commonly used worldwide to (further) enhance the efficiency and effectiveness of providing IT services to customers.
ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.

Category:

Education

Tags:

• CSU
• ITIL
• V3
• Service
• Design
• Value
• and
• Benefits

[GoodDeedsLeadTo]

Could you explain with example how a service design manager would ensure the overall service strategies are reflected into service design processes?

Thank you

[IsleBeeBach]

@GoodDeedsLeadTo Excellent question! Many words are buzzing through my mind right now, including managerial skills, leadership skills, using EQ, and a healthy dose of monitoring and reporting. Assuming clear directives and requirements are flowing down from strategic management and a proper business is compiled (via portfolio/program and project management), then continuous alignment and realignment with the business case should ensure that the customer gets what he needs :-)

[Rugre01]

Hi ... attention to the sample question ... answer A is lacking the word "less" that make it the correct answer.

The way it is it says that SD leads to unplanned and unforeseen expenditures ...

[IsleBeeBach]

@Rugre01 We're looking for a negative statement here, and answer A is the most negative :-) All the other answers are actually positive answers ;-)

[lj9283]

@Rugre01 The question was "Which one of the following is NOT a key beneift of Service Design?"

The fact that the word "less" is missing makes it the correct answer to the question.