Building An Effective Vendor Management Organization (VMO)

Excerpt from Forrester's Services And Sourcing Forum 2007. As firms bring more discipline and maturity to their IT organization one of their key focus areas is vendor management. The bulk of what most of today's vendor management groups do is contracting and pricing. However, the most successful VMOs have cracked the code on vendor governance — tiering suppliers, building executive relationships, and reviewing vendor performance systematically beyond the base line SLAs. Forrester Research Vice President John McCarthy looks at some best practice case studies for vendor management. November 9, 2007 in Orlando.

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