Karmen Reid, Director of Compensation at Mayo Clinic, shares how Mayo Clinic dramatically improved employee satisfaction with pay, from 17% to 82%. Mayo Clinic's success had little to do with changes to the compensation program itself but a stronger focus on communication, collaboration, transparency, market competitiveness, and predictability. Reid elaborates on her organization's compensation philosophy and why they don't pay for performance.
Interview by Marcia Rhodes, WorldatWork
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