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Optevia Ltd, case study: Bromley London Borough Council

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Uploaded by on Oct 14, 2009

Optevia, an IT consultancy and Microsoft's premier Dynamics CRM public sector partner, has implemented its Local Government Templates and Microsoft Dynamics CRM into Bromley Council's contact centre. The CRM solution implemented enables Bromley to deliver a faster more efficient service to customers by streamlining back-office IT systems that support the majority of routine calls to its contact centre.

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