CSU: ITIL v3 Event

This video introduces the concept of an event as explained in the ITIL v3 volume Service Operation.
The video is one out of a series of study aids for students studying the topic ITI597 with Charles Sturt University.
The ITI597 module is provided in a dynamic online and real-time interactive environment, and supported with a virtual study environment located in SecondLife space, and videos such as these.
As subject coordinator I provide live web based sessions for all ITI597 students at least once a week, and strongly support any multimedia technology that makes blended and passionate learning a reality.
ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.

Category:

Education

Tags:

• CSU
• ITIL
• V3
• Event
• Events
• Charles
• Sturt
• University
• IT
• Masters
• Marco
• Cattaneo

[kenskyschulz1979]

Your lectures are a great source for help for a new newbie like me.

[IsleBeeBach]

@kenskyschulz1979 We'll all have to start somewhere... and I'll promise you that ITIL is basically just a whole bunch of common sense. Regards, Marco

[kenskyschulz1979]

Given event types: I think we can also justify kind of error, failure, fault, and extreme severity conditions onto exceptions. Sometimes we see exception as an information elements part of the events, this is because we want to have that exception happening as a normal otherwise a service state is abnormal.

[zoemoonspell]

Really cool and very clear - as I said before: "Keep it coming Marco!"