Day two! Been on 4 hours again. Lucky me! Still can't speak with a human. Yesterday was the first time I tried to call them. I left for two hours and was still on hold when I came back. Today I did that again and have still been on hold. I let it go overnight, but they dropped me at some point; not sure when. Tonight I've setup a webcam so I can see if it's still on hold when I go to bed in five hours!
Tomorrow I'll try to get an operator instead of going through the phone tree.
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