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Applying Enterprise Feedback Management to Social Media to Glean Customer Insights

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Uploaded by on Jul 27, 2010

Attempts to monitor what customers are saying about your company in social media can often be a hit-or-miss approach. Vovici's Vice President of Research Brian Koma speaks with 1to1 Media's Tom Hoffman about his recommendations for using enterprise feedback management tools to help gauge and react to customer sentiment in the social media atmosphere.

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