My friend and colleague Rich Harwood has done a great deal of work on "inwardness" and the importance of a "turn outward." One of the biggest pitfalls of nonprofits and other mission-driven organizations: Being too inwardly-focused. This is not just a problem for nonprofits, either. Strategic planning arose out of a need for organizations to focus more outwardly in order to be effective.
http://blog.bradrourke.com
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