NextGen 9-1-1 Public Meeting - February 14, 2011 - Redding, CA

For more than forty years Californians have been served by a capable 9-1-1 system. Recently, California published the California 9-1-1 Strategic Plan to emerge as a nationwide leader in the 9-1-1 community. California's commitment to NG9-1-1 continued by creating a proposed California NG9-1-1 Roadmap that outlines the steps necessary to design and build a robust and comprehensive NG9-1-1 system.

The US Department of Transportation (US DOT) has conducted efforts at the national level to understand the impact of Next Generation 9-1-1 (NG9-1-1) and recently the Federal

Communications Commission (FCC) initiated a request for commentary on issues related to implementing NG9-1-1.

In 2009, the California 9-1-1 System handled 24.8 million calls alone. However, while the current 9-1-1 system has functioned efficiently for many decades, the core infrastructure is built on a legacy telephony-based platform unable to support new demands and capabilities.

Widespread adoption of rapidly advancing technologies like text, video, Voice over Internet Protocol (VoIP) and the saturation of high-speed broadband access has raised the expectations of 9-1-1 services for Californians. Improvements are needed to support new requirements and expectations. To that end, California is seeking comment on topics related to NG9-1-1.

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