Fix an "Incompatible Print Cartridge" Message - HP Officejet J4680 All-in-One Printer

This video explains what to do if an HP Officejet J4680 All-in-One Printer displays either an "Incompatible Print Cartridge," "Cartridge Problem," or "Cartridge Missing or Damaged" error message.

This video also applies to the following printers:
HP Officejet J4540 All-in-One Printer
HP Officejet J4550 All-in-One Printer
HP Officejet J4580 All-in-One Printer
HP Officejet J4660 All-in-One Printer
HP Officejet J4680c All-in-One Printer

I am an HP employee. I do not represent HP on this website.

Category:

Howto & Style

Tags:

• cartridge
• ink
• HP
• j4680
• j4680c
• error
• message
• howto
• instructions
• Officejet
• Incompatible Print Cartridge
• Cartridge Problem
• Cartridge Missing or Damaged
• diy
• how to

[poppy70g]

Didn't work for me as the message keeps coming back and I am very disappointed in HP.

How to fix an incompatible print cartridge message?

Go and buy a new Epson printer is my recommendation. Never HP again!

[mrchen1211]

HP printer has so many stupid cartridge problem, I'm dumping my 4680 and going with a canon.

[iamronaldw12345]

so i just touched the ink node of the black ink.how should i solve it?

[reqws]

hp sux. Idiotic video. Like I wasn't able to think about all these stupid things.....

[umtombs]

Worked for me. Thanks.

[turtlekicker]

@888925AA You're right.

To anyone who's still having trouble with their HP printer ink cartridge compatibility (Officejet 4500 for me specifically), it's because of this. I refilled my black ink earlier and the printer did not recognize it; it pisses me off to admit this, but the only way to solve this problem is to by a new HP ink cartridge. I guess that's why HP is on top...

[888925AA]

I found out that HP sends devices in their updates to mess up your printing of material on their HP printers if you use A ink fill place other than their own such as Rapid Refill. I am an educator and it is important that I reduce my costs to exist. Reducing the price of the cartridges helps me to do so. HP sells their printers cheap so that they can make their profit off cartridges. I consider this invasion of privacy as well as unethical behavior of HP. Can we say "greed".

[rlmouser]

Thanks, cleaning the contacts fixed my problem on an HP Photosmart C4480, which seems to have a very similar (if not identical) print mechanism.

[ThePrinthead]

Amazing how simple it can be to communicate with people and have them understand a certain video, you made my day.

[1629cren]

Thank you for your video instructions. You are a genius!! I cleaned the cartridges as you instructed and the error message went away (yeah!) and I was able to use my printer again!

[devrules4321]

omg..