Business author and Keynote speaker, Ross Shafer, has produced (12) films on customer service and his research shows that today's on-demand customer doesn't want "service." They want speed of response and and empathetic demeanor from you.
Ross Shafer is one of the most popular conference Keynote Speakers in America and is considered by many as the "Growth Guru." Ross speaks to Fortune 1000 companies more than 80 times a year. The key to his success lies in his energy to constantly study how successful organizations adapt to buying habit trends - while others become lazy competitors and succumb to the corporate boneyard.
Ross' books are all about innovation and leveraging the public consciousness to influence buying habits. Ross' books include NOBODY MOVED YOUR CHEESE, THE CUSTOMER SHOUTS BACK, CUSTOMER EMPATHY, ARE YOU RELEVANT? and this new one, GRAB MORE MARKET SHARE. Learn more about Ross Shafer at www.RossShafer.com
In 2006, Ross founded the Customer Empathy Institute in conjunction with California State University at Monterey Bay to help smart leaders manage the changing state of customer service. For more information about Customer Empathy visit: www.CustomerEmpathy.org.
Leaders need to see this inspiring case study:
http://www.youtube.com/watch?v=8T54rQrMleA
Who will win during the recovery? Here's the answer leaders have been looking for:
http://youtu.be/mzYEwP7H8NY
To contact Ross for your next meeting go to: www.RossShafer.com or call (703) 757-1204
very motivational.
cynthiakgibson 11 months ago