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Serena Customer SunGard Streamlines ITSM with Serena Service Manager

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Uploaded on Dec 22, 2011

Quinn Lanus of SunGard reveals how Serena Service Manager is improving his organization's IT service management.

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  1. 77

    xChange12 - Building the Business Case for Orchestrated IT - Kevin Parker

  2. 78

    xChange12 - Bridging Dev and Ops: Keynote Presentation by Matt Stratton of Apartments.com

  3. 79

    xChange12 - The Agile Enterprise in Action - Serena Product Strategy and Roadmap

  4. 80

    xChange 12 - Customer "Fact or Fiction" Panel

  5. 81

    xChange 12 - Customer Innovation Awards

  6. 82

    xChange 12 - Serena's Vision for the Agile Enterprise - John Nugent, CEO

  7. 83

    Orchestrated IT Explained in 2 Minutes

  8. 84

    Serena Customer CACI Integrates And Automates Complex Processes With SBM

  9. 85

    Serena Customer Janus Capital Combines SBM and Lean Six Sigma to Improve Operational Quality

  10. 86

    Attend Serena xChange12 -- Learn Why from Kevin Parker

  11. 87

    Pink Elephant ITIL Innovation of the Year Award Ceremony - Serena Wins!

  12. 88

    How IT Can Make App Dev Run Like a Machine

  13. 89

    Doug Serena, CIO: Episode 5

  14. 90

    Doug Serena, CIO: Episode 4

  15. 91

    Doug Serena, CIO: Episode 3

  16. 92

    Doug Serena, CIO: Episode 2

  17. 93

    Doug Serena, CIO: Episode 1

  18. 94

    Serena Software Explained in One Minute

  19. 95

    Serena Software -- ITIL Innovation of the Year Award Winner -- See Why

  20. 96

    Serena Customer Worthington Industries Automates ITIL Processes In 90 Days

  21. 97

    Serena Customer WebMD Integrates ITSM with Release Management

  22. Serena Customer SunGard Streamlines ITSM with Serena Service Manager

  23. 99

    Serena Customer AgustaWestland Cuts Response Times From 6 Weeks to 6 Minutes with SBM

  24. 100

    Time to Value Slashed Via the Serena Business Manager Platform - xChange User Conference 2011

  25. 101

    Orchestrating IT: Applications and Operations in Perfect Harmony - Serena xChange 2011

  26. 102

    Orchestrating Complex Software Requirements a Snap. Serena xChange User Conference 2011

  27. 103

    Orchestrated IT Service Management - Not Just the Helpdesk Anymore

  28. 104

    Demo of Serena Development Manager Dashboard at Serena's xChange 2011User Conference

  29. 105

    xChange11 - Mainframe Update with Kevin Parker

  30. 106

    xChange11 - Customer Experience with Peter Sianchuk

  31. 107

    xChange11 - Serena Innovation Awards

  32. 108

    xChange11 - Serena Executive Q&A Session

  33. 109

    xChange11 - ALM Customer "Fact or Fiction" Panel

  34. 110

    xChange11 - Bella Electric Performs on the Main Stage

  35. 111

    xChange11 - Ali Kheirolomoom on Orchestrated Service Management Strategy

  36. 112

    xChange11 - Customers Using Serena Service Manager

  37. 113

    xChange11 - Steve Brodie on Orchestrated ALM Strategy

  38. 114

    xChange11 - "Doug Serena, CIO" demonstration

  39. 115

    xChange11 - John Nugent, President and CEO

  40. 116

    Help Desk Haiku Winner

  41. 117

    Demo of Serena Service Manager and Customer Feedback at Serena's xChange 2011 User Conference

  42. 118

    Demo of Serena Release Manager and Customer Feedback at Serena's xChange 2011 User Conference

  43. 119

    Serena Launches Revolutionary New ITSM Solution, Serena Service Manager

  44. 120

    Orchestrating Application Delivery and Release Management is Hot at Serena xChange 2011

  45. 121

    Serena Application Release Management 2-Minute Explainer

  46. 122

    xChange 2011 - What's new for Serena's Orchestrated ALM solutions

  47. 123

    xChange 2011 - What's new for Serena Business Manager

  48. 124

    xChange 2011 - Serena Vice President and Chief Evangelist welcomes you

  49. 125

    Introduction to Orchestrated Application Delivery

  50. 126

    May, 2011: New Serena Orchestrated ALM Dashboard and Solutions

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