Robert Gilfoyle on Listening to Clients

For lawyers and law firms a primary means of achieving a competitive advantage is to develop a better understanding of the wants and needs of clients than does the competition. In this 1:47 video blog Rob describes how to do this by asking the following three questions:
1. What are your current wants and needs?
2. How are your needs changing?
3. How can I improve the quality of service I provide?

Category:

People & Blogs

Tags:

• Client satisfaction
• marketing
• law firms
• strategic planning
• customer care
• micro managing
• customer service
• legal
• Microeconomics
• Law
• training
• business
• success
• development
• attraction