FedEx Response to Customer Video

"Along with many of you, we've seen the video showing one of our couriers carelessly and improperly delivering a package the other day. As the leader of our pickup and delivery operations across America, I want you to know that I was upset, embarrassed, and very sorry for our customer's poor experience. This goes directly against everything we have always taught our people and expect of them. It was just very disappointing."
Matthew Thornton III
Senior Vice President
US Operations
FedEx Express

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  People & Blogs

[Jimmy I'm not gonna put my last name]

Of course you care about your customers, you do not have to tell us that, we already knew that since we pay you. What we would like is for you to care about your employees. If they were not forced to work so much for so little pay, they probably would not act like this. What this employees are trying to do is to deliver the amount of packages you tell them to deliver in the time you give them. And some of them can not do it even delivering them like this guy did on this video. It's your fault.

[menezdj]

Most are all independent contractors who work under The FedEx brand. FedEx doesn't give a shit.

[vertitis]

So I guess these guys are bad in the States too :-P

And here in Sweden, they act as a bunch of clowns.

I had to take 2 days off from work to get my package.

[David Diaz]

They need to pay there employees better and not there management who do nothing and most of them don't know how to manage like a friend told me that works for a station on 48 street in manhattan jrb

[menezdj]

LOL, Such a E thug.

[MrTSquared]

Shut the fuck up

[Gary Rullo Sr.]

For the REAL TRUTH about Fedex and it's Drug Smuggler / CEO Fred Smith ...SEE Youtube Video "Fedex Dead Man Walking". And learn how Fedex CEO Fred Smith is using Fedex Planes and Facilities to Smuggle Billions of Dollars Worth of Illegal Drugs into the U.S. From Mexico.

[Rachel Cirio]

Only FedEx ground have independent contractors, well that's what I've heard. I work for FedEx Express!

[MadBug09097]

That driver broke the Purple Promise. ahahaha

[MistahPoopy]

If he cant handle it he shouldnt of signed up thats what im saying

[Jimmy I'm not gonna put my last name]

wow, im here trying to argue respectfully and there comes someone insulting, the very first thing you say is an insult, and i am the scum bitch? haha, anyways... nice argument that one of yours, always using the extremes, im talking about something really unfair and you talk about having it too easy, thats obviously not what i mean cause that would be unfair too, but whatever, seems pointless trying to continue arguing with someone like you, take care

[MistahPoopy]

Fuck you scum bitch, He wasnt forced to get the job if he cant do it then he shouldnt of signed up, not everything in the world is fed to you with a silver spoon