Who's Your Gladys?
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1 year ago
Your Mood Doesn't Matter_HQ.mp4
The "Who's Your Gladys?" video series of customer service "quick tips" is ideal for staff meeting openers, weekly mini-courses or tools for reinfor...
whosyourgladys
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1 year ago
WYG Quick Tip - Truth Builds Trust
Transparency rules in customer service. Integrity is an integral part of a connected positive relationship. How's your integrity? Do you always tel...
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1 year ago
WYG Quick Tip - Mistakes Happen
People make mistakes and business is conducted by people. It's inevitable! It's what you do after the mistake happens that shows your customer how ...
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1 year ago
WYG Quick Tip - Impressions Matter
Impressions matter because every client point of contact is an opportunity to create a more positive relationship. Are you paying attention to the ...
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1 year ago
WYG Quick Tip - Who's Your Role Model?
A great method for focusing your service performance is to pick a role model or two. Then ask yourself, "what would they do in this situation?" as ...
whosyourgladys
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About Who's Your Gladys?
Customer Loyalty may seem like a thing of the past, though when you buy this book, you'll discover that you can indeed inspire customers to come back again and again.
Filled with case studies from companies in a variety of industries, Whos Your Gladys? reveals the secrets of exceptional customer service.
All videos created by Communicore Visual Communications - www.communicore.tv
Customer Loyalty may seem like a thing of the past, though when you buy this book, you'll discover that you can indeed inspire customers to come back again and again.
Filled with case studies from companies in a variety of industries, Whos Your...
