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[Cerb4] Auto-Refresh your workspaces
webgroupmedia
5,011 views
This shows off the long-awaited auto-refresh functionality for workflow and workspaces in Cerberus Helpdesk 4.1 -- the usability finally feels right!
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[Cerb4] Improved E-mail Workflow: Working on the most important things first.
webgroupmedia
1,236 views
This shows off the new & improved e-mail workflow in Cerberus Helpdesk 4.1 -- get those mailboxes to zero!
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[Cerb4] Installation Walkthrough
webgroupmedia
7,050 views
This is a narrated walkthrough of the web-based installer, which explains the basic details you need to know to get started.
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[Cerb4] Address Book / Custom Fields / Export
webgroupmedia
863 views
A look at the latest Cerb4 development in the Address Book, featuring custom fields, notes, and export functionality.
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[Cerb4] Capture praise and criticism with the Feedback plugin
webgroupmedia
5,493 views
Cerberus Helpdesk 4.0: Don't let useful praise or criticism get buried along with your closed e-mail, track the feedback and share it with the right groups so they can make...
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[Cerb4] Time Tracking
webgroupmedia
1,944 views
Cerberus Helpdesk 4.0: As part of the natural workflow you can track of how much time you're spending and which clients you're spending it on.
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[Cerb4] Quickly add new people to the Address Book
webgroupmedia
897 views
Cerberus Helpdesk 4.0: Immediately recognize senders which you've previously met or have already associated with an organization.
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[Cerb4] Ticket Peek; one small innovation, one big difference
webgroupmedia
2,687 views
Cerberus Helpdesk 4.0: Ticket Peek allows you to read the content of any message without losing your place in a list.
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[Cerb4] Create automatic filters while browser your e-mail
webgroupmedia
2,044 views
Cerberus Helpdesk 4.0: Inbox Filters allow you to set up and run mail rules without leaving your lists.
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[Cerb4] Pile sorting big lists of email in a few clicks
webgroupmedia
14,165 views
Cerberus Helpdesk 4.0: Pile Sorting breaks down large lists of e-mail into actionable piles based on sender, domain, subject pattern or headers.
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