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Vocalcom

The Ultimate Cloud Contact Center Solution

718 views 3 months ago
Vocalcom is the leading provider of cloud contact center software, bringing the full power of the cloud to thousands of customers worldwide and facilitating more than 5 billion customer interactions annually. Since 2000, Vocalcom has led the cloud revolution in contact centers, helping organizations of every size transition from premise-based software to the cloud. With unparalleled technology, and ecosystem of partners, Vocalcom helps businesses take advantage of secure, reliable, scalable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results.


All-in-one Contact center software designed to make your agent more productive and consistently deliver the very best in customer experience. The contact center software from Vocalcom, is the leading effortless contact center software, bringing the full power of the cloud to 3500 companies in 47 countries. In contrast to conventional contact center software, you are freed from the ongoing expenses, & headaches of running IT infrastructure for contact center software — Your agents can be located anywhere in the world and the Vocalcom contact center software is so easy to setup and use, your call center can be up and running in hours.

Call Center Software

Call center software enhances various aspects of call center management, from automatic call distribution to CRM (customer relationship management). In many cases, a call center or contact center relies completely on its call center software and applications for daily functions.

Call Center Software Benefits

There are many advantages to using call center software. Applications help management, workflow, and productivity of call center agents. Other benefits include:

Improved customer retention and satisfaction
Decreased costs for phone service and agent training
Better quality control

Call center software creates a more efficient call center environment overall.

Additionally, modern call center software can be deployed via an office network, or even through cloud computing, which can save on equipment and software costs. Cloud computing can also be useful (and necessary) for virtual call centers with remote agents.

Types of Call Center Software

Here are the standard call center software solutions commonly used:

Customer Relations Management
Computer Telephony Integration (CTI)
Interactive Voice Response (IVR)
Automatic Call Distributor (ACD)
Predictive Dialer
Call Monitoring, Recording
Performance Management
Workforce Management (WFM) Show less
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  • Amazing cross channel customer experience

    Drive your Contact Center to the digital world and connect with your customers like never before. Engage your customers anywhere on any device and leverage your customer network!
    Don't get left beh...
  • Innovations you can see!

    Vocalcom provides World-Class Social Contact Center Solution, Web Live Customer Service, Proactive Social CRM and Mobile Connected Kiosks to engage Customers Anywhere Enchancing Customer Experience...
  • Touch Points in-Store OhPad

    Drive your Contact Center to the digital world and connect with your customers like never before. Engage your customers anywhere on any device and leverage your customer network!
    Don't get left beh...
  • Kisok Connected & Touch Points in-Store OhPad

    Drive your Contact Center to the digital world and connect with your customers like never before. Engage your customers anywhere on any device and leverage your customer network!
    Don't get left beh...
  • Digital Customer Service over the Web & Social Media

    Drive your Contact Center to the digital world and connect with your customers like never before. Engage your customers anywhere on any device and leverage your customer network!
    Don't get left beh...
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