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Useful information for other universities about ITSM - Mike Spano
UniversityITSM
69 views
Dr. Mike provides insight on IT Service Management to universities.
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What have you learned from process improvement? - Mike Spano
UniversityITSM
272 views
Dr. Mike Spano discusses what he learned from the process improvement efforts at Wake Forest University.
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Advice for other universities considering ITSM - Mike Spano
UniversityITSM
485 views
Dr. Mike Spano gives shares his advice for other universities considering implementing a service management program.
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What outcomes of ITSM surprised you? - Mike Spano
UniversityITSM
62 views
Dr. Mike Spano discusses the surprising outcomes of implementing a service management program.
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Complications and how they were handled - Mike Spano
UniversityITSM
41 views
Dr. Mike Spano discusses complications in the implementation of IT Service Management.
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Advantages of discussing cost - Mike Spano
UniversityITSM
30 views
Dr. Mike Spano discusses the advantages of IT department talking about costs in the university setting.
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Case that provides good examples of ITSM for universities - Mike Spano
UniversityITSM
360 views
Dr. Mike Spano discusses business cases that provide good examples of IT Service Management for Universities.
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University specific issues when implementing ITSM - Mike Spano
UniversityITSM
260 views
Dr. Mike Spano discuss issues specific to universities when considering implementing IT Service Management.
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What barriers are faced when establishing ITSM? - Dr. Mike Spano
UniversityITSM
233 views
Dr. Mike Spano discusses the barriers faced when establishing IT Service Management.
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What are the major benefits of implementing ITSM? - Dr. Mike Spano
UniversityITSM
419 views
Dr. Mike Spano discusses the benefits of implementing IT Service Management.
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