If you've been a loyal Toyota customer, don't expect Toyota to repay that loyalty with much more than lip service if you ever have problems with a Toyota dealer.
It's about loyalty.
Companies spend a lot of money developing brand loyalty. Some companies take extra steps in order to ensure that their customers are appreciated. Toyota Motor Sales USA, Inc. is not one of those companies. Every day loyal Toyota customers are ripped off by dishonest Toyota dealerships, and many of these faithful customers find out that their trust in Toyota is worth about the same as their extended warranty. Absolutely useless.
Given Toyota Motor Sales USA, Inc.'s record for siding with their Toyota dealers, the general Toyota public is left with essentially no complaint process for filing complaints against dishonest and disreputable Toyota dealers and dealerships. The Better Business Bureau (BBB) is a joke, they make money off of the businesses people complain to them about.
Here we have constructed a site specifically for the purpose of collecting and storing complaints against Toyota Motor Sales USA, Inc. as well as complaints against dishonest, deceptive and disreputable Toyota dealers and dealerships. If you have a complaint you wish to file against Toyota or a Toyota dealer simply file a complaint with us. Your complaint will be processed and posted online to alert the general internet public to your specific issue.