Toister Performance Solutions
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Creating a Customer-focused Culture: The Power of Goals
toistersolutions
9 views
Companies that have customer-focused cultures rely on goals to help drive innovation, teamwork, and healthy competition. This brief demonstration by customer service expert...
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Creating a Customer-focused Culture: Good Goals vs Bad Goals
toistersolutions
13 views
Setting goals that represent forward progress is an important step towards creating a customer-focused culture. This short presentation by Jeff Toister explains the differe...
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How to use the Workshop Planner
toistersolutions
28 views
The Workshop Planner is an easy way to plan for any training program. Using this tool can dramatically increase learning by focusing on expected outcomes, preparation, and ...
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Customer Service Extortionist
toistersolutions
52 views
A customer service representative tries extortion to fix a customer's satellite radio service.
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Tracking Your Time
toistersolutions
23 views
We aren't always aware of exactly how long it takes to get things done. You can overcome this challenge by tracking your time for one week. This video is a quick overview o...
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Finding the Perfect Candidate Part 2
toistersolutions
21 views
This is part two of a two part series on finding the perfect candidate for a job or role within your organization. This video shows you how to create simple tests to uncove...
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Finding the Perfect Candidate Part 1
toistersolutions
60 views
This is part 1 of a 2 part series on finding the perfect candidate for a job or role within your organization.
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How to set SMART goals
toistersolutions
868 views
A short tutorial on setting goals using the S.M.A.R.T. model.
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Neutralize negative emotions when serving customers
toistersolutions
195 views
Three simple techniques for neutralizing negative emotions when serving customers.
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How to create a personal customer service vision
toistersolutions
182 views
A quick look at the power of a personal customer service vision along with a simple exercise you can use to create your own.
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