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At some point in our lives, we all have to deal with an angry customer. Whether it's in the drive thru, classroom or corporate meeting, you need t...
dailyidea • 151,736 views
Ross Shafer is the writer/producer of (14) HR training films on Customer service, Leadership, and Motivation. He is the author of the business book...
RossShafer • 75,989 views
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