Steve Coscia
Loading...
30
subscribers
14,938
video views
Uploaded videos
1-10 of 33-
Love Holds Everything Together!
stevecoscia
366 views
Is love like metaphysical gravity? Could love really hold everything together. Buckminster Fuller thought so.
-
The Blackberry Dance
stevecoscia
1,065 views
Who is more important? The person with whom you are speaking face-to-face, or the caller who is making your mobile device vibrate? You decide.
-
Listening Skills
stevecoscia
71 views
Hearing and listening are not the same.
-
Problem Containment
stevecoscia
40 views
Keeping a problem from getting worse is "containment" and a service professional can help a customer remain calm to facilitate a mutually beneficial outcome.
-
Cognitive Capture
stevecoscia
79 views
When our cell phones distract us from our whole environment, this is called cognitive capture.
-
Balancing Expertise & Empathy
stevecoscia
124 views
When technicians balance their expertise (technical knowledge) with a dose of empathy, then customers will sense the genuine concern and willingness to help.
-
Contractor Soft Skills (preview)
stevecoscia
736 views
60 second preview of Steve Coscia's Contractor Soft Skills DVD. Guaranteed to enhance technician behaviors and differentiate your company's service.
-
Contractor Soft Skills
stevecoscia
194 views
60 second preview of Steve Coscia's Contractor Soft Skills DVD. Guaranteed to enhance technician behaviors and differentiate your company's service.
Based on a new stud...
-
Contractor Soft Skills
stevecoscia
26 views
60 second preview of Steve Coscia's Contractor Soft Skills DVD. Guaranteed to enhance technician behaviors and differentiate your company's service.
-
Commencement Speech to Intellitec Colleges Graduates (excerpts)
stevecoscia
83 views
Steve Coscia delivers the commencement speech to Intellitec Colleges graduates on August 6, 2011. This video includes a few brief clips.
Play all(33)