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Grace Under Pressure
snowdennis
722 views
http:www.snowassociates.com - Delivering great customer service, even when under pressure.
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Dennis Snow YPO Overview
snowdennis
124 views
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Four Steps for Creating a Culture of Customer Service Excellence.mp4
snowdennis
3,992 views
http://www.snowassociates.com Customer Service speaker and consultant Dennis Snow presents four steps for creating a culture of customer service excellence.
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Wow - These Jobs Are Hard!
snowdennis
2,140 views
http://www.snowassociates.com Customer service expert Dennis Snow discusses the television show, Undercover Boss, and how every boss should come to appreciate how hard thei...
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Is Customer Loyalty Dead?
snowdennis
4,872 views
http://www.snowassociates.com Customer service speaker and trainer talks about the importance of customer loyalty is today's competitive environment.
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5 Tips for Employee Engagement
snowdennis
5,470 views
http://www.snowassociates.com Customer service speaker and trainer Dennis Snow shares five strategies for creating employee engagement.
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Employee Recognition - The Guest Service Fanatic
snowdennis
4,853 views
http://www.snowassociates.com Customer service speaker Dennis Snow describes Walt Disney World's recognition tool, the Guest Service Fanatic card.
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Customer Service Failure Equals Leadership Failure
snowdennis
4,510 views
http://www.snowassociates.com Customer service expert Dennis Snow discusses the relationship between poor customer service and leadership performance.
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Creating Magical Customer Experiences
snowdennis
8,502 views
http://www.snowassociates.com Customer Service expert Dennis Snow discusses the difference between a task mentality and an experience mentality in creating "magical custome...
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Customer Service Wows - It's About Consistency
snowdennis
12,654 views
http://www.snowassociates.com Customer service expert Dennis Snow discusses the role of consistently wowing customers.
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