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Unplugged Heroes aims to provide an online watering hole and knowledge base for the thousands of technical support representatives who help frustrated consumers everyday.

We offer not just tips and articles about the tech support and call center field, but an online forum where professionals can gather to swap stories, experiences and advice.

The site was founded by three tech support specialists with a combined 15 years of experience. We hope that by starting this site, we can promote best practices and help the industry go forward.

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