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BUPA and top tips for introducing Net Promoter satmetrix650 259 views Muriel MacCallum, Customer Strategy and Marketing Director at BUPA International, shares her tops tips for successfully introducing Net Promoter into an organisation
BUPA on Net Promoter and cultural change satmetrix650 276 views Muriel MacCallum, Customer Strategy and Marketing Director at BUPA International, explains how Net Promoter became part of BUPA's DNA
BUPA explains the value of promoters satmetrix650 103 views Adrian Robins, Business Account Manager at BUPA International, explains the value of promoters
BUPA on actively managing detractors satmetrix650 281 views Muriel MacCallum, Customer Strategy and Marketing Director at BUPA International, highlights the importance of actively managing detractors
BUPA on transactional customer data collection satmetrix650 270 views Muriel MacCallum, Customer Strategy and Marketing Director at BUPA International, talks about the importance and advantages of transactional data collection
Virgin Media on Net Promoter satmetrix650 69 views Phil Stewart, Director Customer Service at Virgin Media Business, explains what Net Promoter meant for their business
Virgin Media on internal detractors satmetrix650 33 views Phil Stewart, Director Customer Service at Virgin Media Business, on 'Spotting who is not on the bus' and how internal detractors can impact your programme
Virgin Media on senior leadership engagement satmetrix650 61 views Phil Stewart, Director Customer Service at Virgin Media Business, speaks about the importance of senior leadership engagement to break down organisational silos
Virgin Media on leveraging promoters satmetrix650 23 views Phil Stewart, Director Customer Service at Virgin Media Business, explains that it is not just about fixing fires -- a key focus should be on your promoters
Virgin Media on closing the loop satmetrix650 95 views Phil Stewart, Director Customer Service at Virgin Media Business, highlights the importance of closing the loop and follow up with detractors

About Net Promoter®

netpromoter.com

Created by

satmetrix650

Latest Activity

Oct 25, 2011

Date Joined

Mar 30, 2009

About this user

Net Promoter® is both a loyalty measure and an organizational discipline.

Developed by Satmetrix, Bain & Company, and Fred Reichheld, the concept was first popularized through Reichheld's book The Ultimate Question, and has since been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty.

Hometown

San Mateo

Country

United States

Interests

net promoter score, customer loyalty, customer retention, W-o-M, good profit

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