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quickenloans uploaded a new video
(2 weeks ago)
Tony Nuckolls, VP of mortgage banking at Quicken Loans talks about Quick...
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Tony Nuckolls, VP of mortgage banking at Quicken Loans talks about Quicken Loans complaints, about how Quicken Loans has been accused of being a scam and a rip-off and putting those complaints into the context of Quicken Loans outstanding record of customer service and experience. Here is some information from Nuckolls: Of course the Internet is an amazing tool for business, allowing unprecedented access to information. In fact, Quicken Loans was one of first companies to bring mortgage services online.
The Internet also gives the opportunity for everyone to voice their opinion about products and services, and Quicken Loans is no exception.
Overwhelmingly, our clients have wonderful things to say about their experience with Quicken loans, and have gone online to recommend us. But, it's true, some people are not always as satisfied.
While no one likes to hear complaints, I feel it's important to set the record straight and tell all sides of the story.
Mortgages are complicated, and sometimes - though infrequently - something goes wrong: Appraisals come back lower than expected, mortgage rates change before they're locked, income cant be verified, or a larger down payment may be required.
These are some of the typical snags we encounter that lead to client dissatisfaction and complaints. That's why we have a dedicated client relations team to make sure all of our clients get the service they expect and deserve.
The reality is, almost all of our clients have a smooth experience, where everything goes as planned.
Although our goal is continual improvement and 100% satisfaction, it's worth noting that out of the thousands of people we help every day, the complaints online are just a tiny fraction of our clients.
In the simplest of terms, the complaints represent less than 1/10th of 1 percent of our clients!
Here are some quick facts about Quicken Loans.
· On a typical day we work with about 10,000 clients
· We close several hundred loans every day
· Since our founding in 1985, we've closed almost 800,000 loans
· We have a 94% client satisfaction score, compared to an industry average around 76% (according to J.D. Powers 2008 Primary Mortgage Origination Satisfaction Study).
· We have an entire team of client relations professionals who investigate every complaint, take suggestions from clients seriously, and are committed to improving our processes.
And you don't have to take my word for it. You can read and watch real reviews of Quicken Loans unscripted on numerous web sites.
Here are a few of more popular places to find real clients reviewing their experience working with us:
· The Quicken Loans Reviews website - http://www.quicke...
· Or Quicken Loans reviews on Epinions.com - http://www.epinio...
· And you can find Quicken Loans reviews on Yelp.com - http://www.yelp.c...
Finally, you can email me directly anytime at tony@quickenloans.com with any question or concern you might have about Quicken Loans. Ill get back to you with an answer.
Thanks again for considering us. We may not be perfect, but we strive each day to be the best we can be and are dedicated to continual improvement. Have a great day.
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quickenloans uploaded a new video
(2 weeks ago)
Quicken Loans Web Marketing Director Matt Cardwell gave a 30 minute pres...
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Quicken Loans Web Marketing Director Matt Cardwell gave a 30 minute presentation on social media and online reputation at the Quicken Loans backstage meeting (a very large meeting of Quicken Loans team members that aren't mortgage bankers). This is a very short snippet of the presentation. Quicken Loans takes social media and reputation management very seriously and actively participates in several social media communities.
Cardwell talked about how fast social media can affect a company's image (both negatively and positively) and showed some examples of both.
You can follow Quicken Loans at:
http://www.youtub...
http://twitter.co...
http://www.facebo...
http://answers.ya...
http://www.flickr...
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quickenloans uploaded a new video
(1 month ago)
Mike and Michiyo of Michigan recently bought a home with Quicken Loans a...
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Mike and Michiyo of Michigan recently bought a home with Quicken Loans and were very impressed with the ease of using Quicken Loans to get a mortgage. Their mortgage banker was always available to answer any questions and everything went exactly according to schedule. All closing costs were correct and they got a great mortgage rate. They highly recommend Quicken Loans to anyone buying a home or refinancing a mortgage.
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quickenloans uploaded a new video
(2 months ago)
Quicken Loans employees had a contest - build a functioning rocket with ...
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Quicken Loans employees had a contest - build a functioning rocket with nothing but bottles, tubes a hand pump and water. It was a test of creativity, physics and science.
Did it work?
Yes! See for yourself a succesful launch of the first ever Quicken Loans water rocket. Just another day in the life for Quicken Loans employees. This type of creativity and sharing of ideas is why Quicken Loans has been a top 100 FORBES "Best Places to Work in America" company for the last five years.
Learn more about Quicken Loans and the people that have made it America's #1 online lender - https://www.quick...
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quickenloans uploaded a new video
(2 months ago)
For more information on FHA Streamline visit https://www.quick...
Quicken...
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For more information on FHA Streamline visit https://www.quick...
Quicken Loans now offers FHA Streamline, the easiest way to refinance your FHA loan. With FHA Streamline, you could refinance an FHA loan with no appraisal and no income/assets verification.
Refinancing an FHA Loan with FHA Streamline
FHA Streamline offers a great opportunity to anyone currently in an FHA loan. All FHA loans qualify for the program, including 30- and 15-year fixed rate FHA loans and all ARM FHA loans. FHA Streamline allows you to take advantage of lower mortgage rates by refinancing your current FHA loan into a lower fixed rate on a new FHA loan.
Lower Your Mortgage Rate on Your FHA Loan with FHA Streamline
Quicken Loans makes it simple. If todays mortgage rates are lower than your current rate, or you have an FHA ARM that may adjust upward, you can refinance your FHA loan up to the original amount of your current loan at todays lower rates. And with FHA Streamline, you could qualify for an FHA refinance with no appraisal and no income verification. Its easy, fast and designed to get you a lower payment on your FHA loan.
Get an FHA Streamline and Get a Lower Mortgage Rate Today
Lets clarify the benefits of FHA Streamline. Consider a 30-year fixed rate mortgage of $250,000. The monthly payment on this mortgage at 7% is approximately $1,663. If you could lower that interest rate to 5%, your payment would be approximately $1,342. Thats a monthly difference of $321. Over a year that would be $3,852. Over 10 years the difference is $38,520. And over the full life of your 30-year mortgage, thats a difference of $115,560. Those numbers are catching the attention of homeowners across the country!
FHA Streamline Could Put Money Back in Your Pocket
Its easy to see why the popularity of FHA Streamline is growing fast. And its a program every homeowner with an FHA loan should look into. If you have an FHA loan, Streamline could lower your rate and payment today while still giving you the security of the FHA program. Get in touch with us at (866) 457-8425 and well find out if you qualify for a quick and easy refinance to a lower rate and payment with no appraisal required.
Its the fastest, easiest way to lower your payment on your FHA loan today.
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