oxygenhelpdesk's Channel

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6 months ago

Oxygen Email Integration Services

Using the in built Email Module within the Oxygen Help Desk System

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3:22

6 months ago

Oxygen Email Integration Services

Using the in built Email Module within the Oxygen Help Desk System

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4:44

6 months ago

Call Resource Management Process.mp4

Managing the resources within the Oxygen Service Desk. Learn how to work the in built roll system and in depth analysis on managing Service Level A...

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4:44

6 months ago

Call Resource Management Process.mp4

Managing the resources within the Oxygen Service Desk. Learn how to work the in built roll system and in depth analysis on managing Service Level A...

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5:32

6 months ago

Call Management in Oxygen.mp4

Call management within Oxygen Help Desk

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1:49

7 months ago

Oxygen - Logging an Incident.mp4

logging incident

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7 months ago

Searching in Oxygen

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7 months ago

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About Oxygen Help Desk Software

oxygenhelpdesk.co.uk

Created by

oxygenhelpdesk

Latest Activity

Aug 8, 2011

Date Joined

Sep 8, 2010

About this user

With Oxygen Help Desk organisations are able to utilise SLAs (Service Level Agreements), prioritise and manage multiple tasks with in built email management and remote support capabilities.

Customers are able to log and track their service requests with the Customer Self Service Portal giving them easy 24/7 access to their own requests.

Support Agents can access the system from anywhere in the world without the need to install software on their machine as it is 100% web-based.

Oxygen is completely configurable which allows you to tailor the Help Desk to not only look and feel the way you want it, but also gives you the tools to manage the way the Help Desk actually runs with its Routing Rules System.

E-Warehouse were the pioneers of the first ever on-demand SaaS (software as a service) service desk application.

Country

United Kingdom

Companies

e-Warehouse Limited http://www.e-warehouse.com, http://ww.oxygenhelpdesk.com

less

Oxygen Help Desk Software

Oxygen Email Integration Services

Oxygen Email Integration Services

Call Resource Management Process.mp4

Call Resource Management Process.mp4

Call Management in Oxygen.mp4

Oxygen - Logging an Incident.mp4

Searching in Oxygen