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Dominic Cain and Randy Harris discuss the Tell Us Once pilot at Southwark

Yvonne Parish and Ruth Garland discuss the Public Service Promise in Hackney

John Hayes Director of Services talks about NNI4 and how it presents an opportunity to re-imagine services from a customer perspective.

Bob Kamall, Senior Policy Adviser at the Cabinet Office talks about the importance of NI14.

Janet Callender welcomes people to the NI14 Online conference and offers some personal views on the value and use of the new indicator.

Stephen Fletcher IDeA Regional Associate talks about the role of RAs and National Indicator 14