PULSE Conversations for Change
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PULSE_GHOST.mp4
marjoriemunroe
85 views
Gentle, Honest, Open, Specific, Talk is the protocol for speaking in a manner that others can keep on listening without defenses rising.
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PULSE_POWER.mp4
marjoriemunroe
66 views
Paraphrase, Open Question, Wait, Empathize, Reframe are powerful skills for gaining understanding in a difficult conversation.
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PULSE_CPR.MP4
marjoriemunroe
106 views
There are three basic types of human motivation: head, heart and body types. Understanding human motivations helps us to better understand ourselves and others in conflict ...
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Stage_5_Explain.MP4
marjoriemunroe
283 views
The final step in the mediation is to write a detailed plan. The mediator's role is to poke holes in the plan, and ask questions to ensure it is behaviourly specific, doabl...
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Stage_4_Search.mp4
marjoriemunroe
350 views
The mediator will conduct a brainstorming session in Search once the parties have learned their criteria.
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Stage_3_Learn.mp4
marjoriemunroe
449 views
Once the parties have answered the question "what" the mediator will ask "Why, or what about these circumstances are important to you?" This is their opportunity to speak t...
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Stage_2_Uncover.mp4
marjoriemunroe
603 views
Once the mediator has Prepared the parties for their mediation, she will ask: What are you here to resolve today? to Uncover the title of the conversation. It is important ...
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Meet_Dawn_and_Sandy.mp4
marjoriemunroe
106 views
Dawn and Sandy are a manager and employee in conflict. They will participate in a workplace mediation.
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PULSE Premeeting with Sandy
marjoriemunroe
134 views
The mediator prepares Sandy for his mediation session with Dawn by asking appreciative, future-focused, solution-focused questions.
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PULSE Premeeting with Dawn
marjoriemunroe
221 views
The mediator prepares Dawn for her mediation with Sandy by asking appreciative, future-focused, solution-focused questions.
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