jmcaddell
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Sue Pera Mistake Bank Podcast.mov
jmcaddell
86 views
Sue Pera and her husband Al own the Cornerstone Coffeehouse in Camp Hill, PA (where I live). Sue was gracious enough to sit down and talk about an important mistake they ma...
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I paid $23 to check luggage, and see what Delta did to my duffel bag as a result!
jmcaddell
2,182 views
I flew on Delta Airlines from Harrisburg to Atlanta earlier today. When I got my bag off the conveyer belt, it looked like this.
Even more disconcerting was the reaction...
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Video review of Andrew McAfee's book, "Enterprise 2.0"
jmcaddell
673 views
A 6-minute video review of Andrew McAfee's book "Enterprise 2.0: New Collaborative Tools For Your Organization's Toughest Challenges." Covers book's theme, the SLATES acro...
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John Caddell Introductory Video
jmcaddell
77 views
A brief description of some of my work and interests.
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Vlog 28 July 2009 - Thinking about... Verganti's "Design-Driven Innovation"
jmcaddell
401 views
Some thoughts upon reading the book on innovation by professor Roberto Verganti.
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Thinking about: customer service
jmcaddell
98 views
Recorded on May 28, 2009 using a Flip Video camcorder.
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Weekly update, 22 May 09
jmcaddell
38 views
A video blog entry covering what I'm doing and thinking about.
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John Caddell introductory Video
jmcaddell
78 views
A brief description of what I do and how I got started doing it
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Learning culture, courtesy, hospitality-a Mistake Bank story
jmcaddell
596 views
Trying to win business in Hong Kong, I learned that hospitality can be a critical success factor, and that I and my colleagues weren't very good at that..
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Taking a new job in a hurry---a mistake bank story
jmcaddell
108 views
I was in a rut, professionally and personally. I was ready to move on--a new job, a new city. Plus I wanted to be closer to a particular girl... the result, a hasty job dec...
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About jmcaddell
I am a consultant working to help companies understand customers better through listening to and making sense of the stories they tell. My website is http://caddellinsightgroup.com.
I've also created The Mistake Bank (http://mistakebank.com), a site where people can share first-person stories of mistakes they've made, via video, text or audio
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I am a consultant working to help companies understand customers better through listening to and making sense of the stories they tell. My website is http://caddellinsightgroup.com.
I've also created The Mistake Bank (http://mistakebank.com), a...
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