ILX Group plc
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SKY News Australia interviews ILX founder Martyn Kinch
ilxgroup2008
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Martyn Kinch, founder of technology based business training company ILX Group, is interviewed about how the company, who have recently opened their first office in Sydney, ...
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ITIL V3 Implementation Tips: Business As Usual
ilxgroup2008
311 views
Look beyond the project of change. In many case studies, care was given early in the project as to how improved service provision would be carried forward into BAU. This ...
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ITIL V3 Implementation Tips: Good Practice
ilxgroup2008
350 views
For those new to ITIL there is a temptation to want to adopt every process in the book. In the real world, resources are limited and there will be a better return in some ...
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ITIL V3 Implementation Tips: Business Relevant Results
ilxgroup2008
107 views
Some of the projects put a strong reliance on ITIL maturity assessments. These can undoubtedly be helpful but only in conjunction with before and after measurement of crit...
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ITIL V3 Implementation Tips: Project Management
ilxgroup2008
404 views
Project Management goes hand in hand with most of the rest of these tips and failure to take a structured approach to ITIL implementation is inexcusable. The approach you a...
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ITIL V3 Implementation Tips: Momentum
ilxgroup2008
95 views
There is a natural cycle to most initiatives where early enthusiasm fades once the easier wins have been banked, more intractable tasks loom, and other competing projects a...
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ITIL V3 Implementation Tips: Right People
ilxgroup2008
148 views
Your change project will fail if you do not have the right skills and right experience in the right place. Project lesson reports identify redeployment and training of thos...
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ITIL V3 Implementation Tips: Share
ilxgroup2008
102 views
A theme of successful ITIL adoption is an increased willingness to share. A structured approach to IT services means less duplication of services and roles. It means use ...
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ITIL V3 Implementation Tips: Engagement
ilxgroup2008
125 views
Organisational change demands engagement. You have to look beyond the ITIL core reference manuals for creative ways to win support and commitment. Effective communication...
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ITIL V3 Implementation Tips: Organisational Change
ilxgroup2008
176 views
Adopting ITIL is as much about organisational change as it is about processes and technology. IT services are increasingly at the heart of how organisations deliver to the...
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