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ACCE 07: HyunMyung Lee of STS Communications
icmiTV
82 views
Brad Cleveland interviewed Mr. Lee at our recent Annual Call Center Expo in San Diego.
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ACCE 07: JinSeok Kim of Woori Bank
icmiTV
110 views
Brad Cleveland interviews this award-winning customer service executive.
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ACCE 07: Dr. KJ Cheong of CIRC/ASCS
icmiTV
115 views
Brad Cleveland sits down with the good doctor to discuss the latest trends in the Korean call center market.
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ACCE 07: Guo Chendong of ICMI China
icmiTV
126 views
East meets West as Brad Cleveland interviews his colleague from ICMI China at this year's ACCE conference.
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ACCE 07: Pepa Fernandez of American Express de Espana
icmiTV
2,871 views
ICMI's Brad Cleveland sits down with Pepa to discuss customer service in Spain and around the globe. Ole!
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ACCE 07: Margie Middleton of Emmanuels Advance
icmiTV
395 views
ICMI's Brad Cleveland interviews one of the smartest people in the international call-centre industry.
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ACCE 07: Katherine Fong of NTUC Income Insurance
icmiTV
527 views
ICMI's Brad Cleveland interviews Katherine Fong, who runs a cutting edge center in Singapore for NTUC Income Insureance Company.
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ACCE 2007: Interview With Rebecca Peterson of Gulf Air
icmiTV
3,926 views
ICMI's Brad Cleveland sits down with this award-winning contact-centre manager to discuss customer service in general and specifically the middle east.
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ICMI ACCE Highlight: Carnegie Speech
icmiTV
176 views
Angela Kennedy, Carnegie Speech's CEO, discusses their very interesting agent-training resource.
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ICMI ACCE Highlight: Mohr Partners
icmiTV
226 views
Roy L. Reis gives the quick pitch on their broad real-estate services for call centers.
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