A trailblazing service philosopher, published author, keynote speaker and consultant, Holly innovated a method of concierge training based on the practices and principles of the world-class concierge. Her trainings are powerful, effective, and applicable not just to the hospitality industry but to any business that has a service component. Holly's trainings are effective and entertaining, using humorous, real-life anecdotes and actual examples from her years as a concierge. Employees rave about the workshops and employers rave about the results.
A trailblazing service philosopher, published author, keynote speaker and consultant, Holly innovated a method of concierge training based on the practices and principles of the world-class concierge. Her trainings are powerful, effective, and app...